Associate of Applied Science in Technical Support

Associate Degree | Department

The Associate of Applied Science in Technical Support degree is intended to prepare students with the knowledge and skills to provide technical assistance and training to computer system users and investigate and solve computer hardware and software problems. The technical support person answers users’ inquiries in person, by e-mail, and via telephone concerning the use of computer hardware and software. The technical support program prepares students with the knowledge and skills to work with users; provide customer support; troubleshoot problems; perform hardware and software installations, configurations; and upgrades; and monitor and maintain computer systems. Additionally, the program will prepare students to interface with users and function as an integral part of the information technology support team.

Two Certificates of Completion are contained within the AAS in Technical Support. The certificates will ladder to the AAS, as each is entirely contained within the next.

• Computer Technician Certificate of Completion
• Computer Technician Certification Examination Preparation Certificate of Completion