Complaint Process
The Problem
If you are a student, employee or a member of the public with a disability and have a complaint related to the disability, fill out the Disability/ADA Complaint form. The form should be submitted to the ADA Compliance Officer.
Once the form has been submitted to the Compliance Officer, you will be contacted within 5 working days. The Compliance Officer will determine if the ADA and the Rehabilitation Act of 1973 cover you. If you are covered, the Compliance Officer will investigate the problem and possible solutions. This normally takes about 30 working days.
The Solution
The Compliance Officer will recommend a solution to you in writing. A copy of the letter will be submitted to the VP of Administrative Services.
Appeals
If you are dissatisfied with the Compliance Officer’s recommendation, you can appeal the decision in writing to the College President. The President will consider your appeal and respond to you in writing.
If you are dissatisfied with the President’s response, you can pursue other legal remedies. These could include submitting your complaint to the Civil Rights Division of the Oregon Board of Labor and Industries or the Equal Employment Opportunity Commission (employment issues); or the Office of Civil Rights, U.S. Department of Education (access to college programs and services).
