How Classwork Skills Apply to Professions

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Most of us think of job readiness in terms of specific credentials – the right certificate or discipline area will get us that job we want. But the truth is that every single college course you make it through improves your ability to survive and thrive in a professional work place. You don’t need to get an “A”, you don’t need to be a star pupil. 

homework wikipedia

In fact, classes where you struggle the most are often the courses where you practice the skills needed for success in the workplace because you put your nose to the grindstone, get help and do what’s asked of you. Very often successful people report repeated failures before they “get it right”. This is true for organizations, individuals, and school. So, let’s take a look at why that could be true.

To set the stage, let’s take a closer look at the three most common ways employers and academia describe thinking:

  • Analytical Thinking: Determining a conclusion or solution based on an information set which is usually used to create options for next steps in some process
  • Creative Thinking: Creating a new solution based on analysis of an information set which usually includes how things were done in the past and how they don’t apply now
  • Critical Thinking: Evaluating the pros and cons from analysis of an information set which is usually used to make a decision on next actions

Now, let’s look at the most common elements of how you execute your college work and see how that translates into essential job skills. For the most part, the work you will be assigned and graded upon falls into one or more of these categories:

  • Class Participation
  • Exams
  • Papers and Essays
  • Projects
  • Team Assignments

And in many instances, you will need to get help. These assignments and the process of finding and getting help all involve universal job skills that you utilize in every professional job you will ever have. Read on for how to think of these areas as skills.

Class Participation

Any workplace is filled with discussions. At the core of those discussions are fundamental values of communicating in a learning environment: listening, articulating details in an organized fashion, persuading, taking notes for later, brainstorming new solutions when old solutions don't follow and detailing status for where you are on a project, as one uses group time to change plans and presenting ideas.

How Employers Describe These Skills

  • Communication
  • Critical Thinking
  • Oral Communication
  • Teamwork / Collaboration

Exams: deciphering, calculating, evaluating and relaying facts, supporting opinions

Every time you apply knowledge you've gleaned to a situation you are unfamiliar with, you are using thinking skills to determine either a course of action or to explain whatever you've been asked about. In the work environment, no one takes official "exams", per say, but the requirement to write out your plans and explanations permeates work. Every day you are asked to look at a current situation and either apply what you've been trained for that situation or tailor what you've been trained on quickly. Very often, you are asked to document your steps and rationale after you've completed that task. Doesn't that sound like an exam? Well, it is! It is the workplace equivalent of exams!

How Employers Describe These Skills

  • Analytical Thinking
  • Creative Thinking
  • Critical Thinking
  • Mathematics
  • Problem Solving
  • Execution

Papers and Essays    

Your written communication in papers and exams is always prefaced with you planning out a response to conditions for that essay or paper. This written communication is only effective when you plan out what you want to say, which could very well include discussions and advice from other people (instructor, advisor, team members!).       

How Employers Describe These Skills

  • Analytical Thinking
  • Communication
  • Creative Thinking
  • Critical Thinking
  • Execution


Translating written ideas to a public forum where you address an audience is one of the most common ways people engage in the workplace.  Sometimes, you may not have a formal "presentation", but you walk through the presentation steps every time you are required to address a group, even if it is as simple as giving a status in a meeting.             

How Employers Describe These Skills

  • Communication
  • Critical Thinking
  • Planning
  • Presentation Skills
  • Time Management


You will lead, be involved in, and execute all or in part many projects over the life of your career arc. Projects tie the fundamentals of collaboration all together in a single focus with defined outcomes. They will involve planning and change management, time management, communication in multiple ways, all of the three thinking types.                

How Employers Describe These Skills

  • Creative Thinking
  • Critical Thinking
  • Organizational Skills
  • Project Management
  • Time Management

Team Assignments  

One of the most difficult-to-find skills employers consistently report is teamwork. Collaboration is as essential as it is rare. But every time you work in a group format, whether small group discussion, team projects or papers, or any situation where you are required to discuss with others and find, as a group, a way forward on an assignment, you are practicing this skill set.         

How Employers Describe These Skills

  • Analytical Thinking
  • Collaboration
  • Communication
  • Creative Thinking
  • Critical Thinking
  • Organizational Skills
  • Project Planning
  • Supervisory Skills
  • Time Management

Getting help: study groups, tutoring, office hours          

Every time you actually reach out and get help, you are doing what every professional needs to do in new situations: find mentors and teachers who know what you need to learn.  And the better you are at inviting people to help you, the more successful you will be in any work place.  Think about it: doesn't it feel good when someone asks your opinion? Doesn't it feel good when someone says, "would you be willing to share how you do this?"  Now this isn't the same thing as: "do this for me, I can't" or "let me take up all your time with my questions". The heart of getting help is noticing what's convenient and easy for someone to help you with and keeping it easy for the person helping you.  You can do that, you do that when you study with classmates, when you seek out tutoring, and when you attend office hours of your instructors.           

How Employers Describe These Skills

  • Analytic Thinking
  • Collaboration
  • Communication
  • Critical Thinking
Transferable Skill Set From College to Work:
Employer Requested Skills Typically Learned in College, aka “Baseline Skills”:

About the Author: Jenny Jones has Master's of Science in Mathematics and an MBA. Her writing stems from her research as a TAACCCT grant data analyst and her passion for empowering individuals to greater intellectual heights through life-long learning. 

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Even for the most seasoned job seekers, the self-promotion part of interviewing for a job feels at least a little bit difficult and at least a little bit artificial. But there’s no doubt that thinking about commonly asked interview questions markedly improves one’s comfort and confidence during the actual process.

It is clear that interviewers often forget their own feelings when they were looking for a job when we see that people *love* to ask questions that feel the most difficult to answer! Here are some of the most common:

  • What are your strengths?
  • What are your weaknesses?
  • Do you have any questions for us?
  • Where do you see yourself in five years?

All of the answers require a positive, insightful answer that is unique to you. In rehearsing for these questions, look for how your feelings can connect with what an employer would probably like to hear. This connection between your feelings and the situation you are in are essential for forming that unique, authentic answer that positively resonates with the prospective employer.

We asked local employers what they thought were good answers to these questions and you’ll see from how they responded what are some of the most important qualities in a job candidate. So, the task at hand will be to tie what they want to hear with how you *feel* about the question.

What are your strengths?

Employers in our region had two themes in their preferred answers for this question:

  • Demonstration of skills and interest in collaboration (teamwork!)
  • Making sure your definition of success encompasses the interviewer(s) definition for that job

Perhaps your immediate feeling about this is “I have no strengths! I’ve never had this job!” If that’s the case, take a moment to consider *why* you are interested in this job. You would not be sitting in the interview if you didn’t apply, so remember that decision and consider these as you form your own answer:

  • I just finished my program at Southwestern and I am looking forward to putting those classes into a real life work situation.
  •  I’m looking forward to learning some new skills from this job, like how you process the information from your clients into your records and how you handle different situations.
  • My career coach and I thought this might be a good fit for some of my current skills in _____________, as well as learning opportunities in ________________.

Perhaps, you are already feeling something like, “I really need this job! How do I get them to give it to me??” or other anxious ruminations that fall along the line of “I want people to like me”. Then, take a moment to translate that into something useful in the workplace. Consider these answers as you form your own:

  • I want to learn the tasks and follow through successfully, so that other team members feel my participation helps them.
  • I want to bring a positive energy to the working situation so that working together is easy and we can focus on tasks.
  • I strive to make people comfortable so that we can work together with ease.
  • While I don’t necessarily lead a team, I’m a good listener and I pay attention to details so that group time is well spent.

What are your weaknesses?

Most people have seen at least one movie scene where this question was answered with a very bad answer: “I am always late and I hate working with people”, “I always flake out on deadlines and freak out when a boss asks me any questions”, etc. Okay, those are really bad answers, but the flip side also isn’t a good answer. Giving fake answers like “I don’t have any” or “I’m so focused all the time that you’ll probably have to ask me to leave every day” are just as likely to get the plug pulled as the others.

Our regional employers had one clear theme on how to answer this one: give an honest answer that includes how you address the weakness to either overcome it or minimize its negative impact. Think about that for a moment. Think about your weaknesses as not only something you’ve discussed with a coach or other resource as you prepare, but prepare your strategy for addressing the weakness!

  • I’ve never had this particular job before, so I will need to find some mentors. I hope to make it a mutually beneficial arrangement so that time my mentor spends time with me is beneficial for that person, too.
  • I can procrastinate when I am producing work for the first time, so in order to minimize that, I’ve started writing down questions as I work. When my supervisor has a moment, I’ll then bring up the tasks I haven’t completed yet and run through the questions.
  • Sometimes I don’t speak up when I’m in a group. That’s a problem when I need to learn something or when I think the group ought to know about something. I’m practicing speaking up, even if I feel something is a “dumb question”, but when I don’t do that, I write my questions down and find a mentor or my boss and bring them up later.
  • Sometimes, I am quick to make an assessment about someone, but I can be wrong. Because I’m aware of jumping to conclusions sometimes, I practice reserving judgment until I have direct experience.

Weaknesses are learning opportunities, not crutches for poor results. So, when you develop your own strategies for addressing your weaknesses, you are not only impressing a prospective employer, you are actually improving your opportunity for success in all your endeavors.

Do you have any questions for us?

Regional employers’ responses to what a good answer was for this question zeroed in on showing interest in the job or the work situation:

  • Any question that centers around job tasks or responsibilities
  • Asking about goals or the future for the company/department/office

Less frequently, some employers felt that any question about next steps in the interview process was “good”. That said, one can imagine that questions which seem like you think you already got the job could be misconstrued. So rather than that, take this as an excellent opportunity to show that you’ve researched the company. Employers almost uniformly agree that prior knowledge and enthusiasm about the organization goes a long way. As you think about this, try on a few tried and true questions to ask:

  • What would you like to see in five years for your department/business?
  • What does a typical day for this person in this position look like?
  • Is there anything a candidate can do or study to be more successful?
  • What kinds of experience do you look for in employees you hire?
  • What are the characteristics of your best employees here?
  • What is your team/department/business culture?

Where do you see yourself in five years?

We didn’t get a chance to ask our regional employers this one, but it continues to be a popular interview question and a question we all ask ourselves in various forms when we envision our work, our careers, indeed our lives. And any job one takes is but a step in a much longer path, so it pays to ponder this one as you prepare for your next step.
Imagine, then, if you will, you are asked this question...

your story their story table1

Notice what we’re doing here in rehearsing out answers: we are tying what an employer wants to hear – i.e. something that makes you in this job benefit the employer – with how you really feel: honesty with context. An employer is going to know that your “career” as a grocery bagger is not your dream, so don’t pretend it is. But finding a reason to be enthusiastic about the job is essential to not only the interview, but your success in that job. So, think it, then bring it!

Answers that have honesty with context give you the positive, confident feeling you need to interview effectively. You never have to, nay never should, tell anyone anything just because that is what that person “wants to hear”. You don’t serve anyone (including you!) with that behavior. But spending time connecting your feelings and preferences with the feelings and preferences of other parties creates mutual benefit – which is, in this writer’s opinion, the most powerful type of benefit of all.

Employer Survey Results

Regional employers had a lot more responses and advice than just good answers to these tough interview questions. Our survey questions included asking how employers use many tools to find those perfect candidates: what they look for in resumes, when/if they use online profiles, how education (degrees and credentials) and experience play into choosing hires, how references affect decisions, and more! So, take a look at the whole survey from this year.

If you'd like to read more about telling your story, read what Truffle Talent has to say.


About the Author: Jenny Jones has Master's of Science in Mathematics and an MBA. Her writing stems from her research as a TAACCCT grant data analyst and her passion for empowering individuals to greater intellectual heights through life-long learning. 

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Writing Goals1

For most of us, college is often overwhelming.  Amongst taking classes, doing homework, and managing school life, we are also making a myriad choices that will impact our long-term future, yet most of us are still unsure of our professional goals as we make those choices!  So, now is a good time to practice your personal process for creating, evaluating, and changing your professional goals. So, as you settle into your routine over the next few weeks, take some time to think about where you would like to be at the end of this school year.  Then think about the next two years, five or even ten years. Even if it’s only a few words, write these thoughts down and plan a time to review them.  

As you start your list, take some time to distinguish between making goals for the next few terms, months or years as compared to those bigger dreams you think about – whether it’s about a long-term career path or where you want to live or when, where, and what kind of family you want.  When it comes to school, make sure that some of your short-term goals – like for this school year! – include things like exploring career opportunities or scholarship opportunities for areas that interest you.

Make sure that your career goals include exploring new areas of interest, exploring career options within your current interest areas, as well as identifying when you’ve explored something and decide it isn’t for you as a career.

When we set goals it should be with the understanding that as we evolve, our goals may shift slightly or change completely.  One example of this is changing majors while in college, or changing careers later in life.  Both are strategic decisions that require a rewrite or shift in our goals. And we can be thinking about the plan to achieve those goals as our wishes evolve.

I’d like to think that goals are a means to the next step rather than means to an end.  We all are going to change ourselves, probably several times, over our lives, so get used to thinking of goals as lists you make and complete, then make another list.

I often meet with students who are entering school or reentering school that are approaching this next step with caution.  Many of Southwestern’s credentials are stackable, meaning students can complete a program, go into the workforce to gain experience, and return later in their careers to upgrade those skills and/or work toward a two- or four-year degree. This is a great opportunity for students who are trying out school or who want to make sure their student loan investment can pay off, and these programs often lead directly to jobs. 

This fall, new programs in Clinical Laboratory Assistant, Geographic Information Systems (GIS), Office Receptionist/Specialist, and Dental Assisting are being offered.  All are one year or less, and provide hands-on training to get students skilled up and ready for the workplace.

Who benefits from this approach?


Today, few students can attend school without working to help pay the costs of their program.  In many cases, short-term credentials give students the skills they need to secure part-time and even full-time work in their chosen industry.  On the job experience is highly sought after by employers.  A balance of education and work experience in your chosen field can lead to being a highly sought after candidate.

This is also a great option for students who have a finite amount of resources and time, such as students with one-year athletic scholarships.  Completing a one-year credential provides an opportunity to experience intercollegiate sports while also setting yourself into the best place possible for getting a job in your preferred industry.

Consider utilizing the services of the Career Center in Stensland Hall on the Coos Bay Campus.  Your academic advisor who is required to sign off your academic plan is essential but isn’t the only person on campus you can see who can help you match academic programs with your interests. We have a number of tools in the Career Center to assess your current interests and apply them towards a career path.

No way, goals don’t do anything!

You might think all this talk about setting goals and writing them down is a waste of time.  Let’s see what research shows us about goal setting and how it impacts a student’s path to success.

A Harvard Study following graduates from their MBA Program and found that:

  • 84% had no specific goals at all
  • 13% had goals but they were not committed to paper
  • 3% had clear, written goals and plans to accomplish them

Ten years later:

  • The 13% of the class who had goals were earning, on average, twice as much as the 84 percent who had no goals at all.
  • Even more staggering – the three percent who had clear, written goals were earning, on average, ten times as much as the other 97 percent put together.

 goal setting


I’ve used this quote for many years.  Now I know that it is a favorite of many who seek to inspire.


Goals that are written are more likely to be achieved. Read what some of the most respected leaders have to say on the subject:

  • "Write down every single idea you have, no matter how big or small"
    Richard Branson
  • "Setting goals is the first step from the invisible to the visible."
    Tony Robbins
  • "It’s about training your brain to focus on where it is you want to go, what you want to achieve." Lord (Alan) Sugar
  • "There is no achievement without goals." Robert J. McKaine

Take Away: If a goal is worth having, you can block out the time necessary to define it. After you define it, you can create a plan to achieve it.  Make a commitment to yourself to pursue the plan and evaluate as you execute. Develop a plan of action that breaks down your intermediate, mid-term and long-term goals into manageable and measurable increments. If/when you discover there’s something in your plan that you cannot complete, take the time to reconsider your path. Seek out your advisors and update your plan. Then keep moving.

Seeing Is Believing

Before we can believe in a goal, we first must have an idea of what it looks like. To paraphrase the old adage: we must see it to believe it.

This is where visualization comes in, which is simply a technique for creating a mental image of a future event. When we visualize our desired outcome, we begin to “see” the possibility of achieving it.

Recently, I conducted a workshop on the Curry Campus in Brookings for students preparing for a practical exam for their certificate as a Certified Nursing Assistant – One. To receive this nationally recognized credential, students must successfully complete a state-approved nursing assistant training program and pass a competency evaluation that is administered by the Oregon State Board of Nursing.  Each of the students was encouraged to make time daily to visualize going through the required steps that would be evaluated by the Board of Nursing.

How does this work?

According to research using brain imagery,visualization works because neurons in our brains, those electrically excitable cells that transmit information, interpret imagery as equivalent to a real-life action.

When we visualize an act, the brain generates an impulse that tells our neurons to “perform” the movement. This creates a new neural pathway — clusters of cells in our brain that work together to create memories or learned behaviors — that primes our body to act in a way consistent to what we imagined. All of this occurs without actually performing the physical activity, yet it achieves a similar result.


All top performers, regardless of profession, know the importance of picturing themselves succeeding in their minds before they actually do in reality. You should take time to“see yourself reaching your goals .”  Can you see yourself receiving your diploma, getting an internship, the perfect job or a promotion, how about making a speech, or even buying your first home? 

You might be surprised to know who incorporates visualization into their regular routine.

Lindsay Vaughn , one of the most successful female skiers in history, the gold medalist says her mental practice gives her a competitive advantage on the course.

"I always visualize the run before I do it," Vonn told Forbes Magazine. "By the time I get to the start gate, I've run that race 100 times already in my head, picturing how I'll take the turns."

Oprah Winfrey , media giant and one of the wealthiest women in the world, might be one of the biggest celebrity supporters of visualization and positive affirmation.

The Oprah Winfrey Show, frequently showcasing success stories of positive thinking.  Oprah has provided many words of wisdom over the years, including: “Create the highest, grandest vision possible for your life because you become what you believe.”

Olympic volleyball gold medalist,Karri Walsh said , "A lot of what we do is visualization.  To be able to ... take in the sights, the sounds, the stress, the excitement — that's going to serve us really well moving forward."  Walsh told USA TODAY. "

Even heavyweight champion, Muhammad Ali, used different mental practices to enhance his performance in the ring such as: “affirmation; visualization; mental rehearsal; self-confirmation; and perhaps the most powerful epigram of personal worth ever uttered: “I am the greatest””.

Muhammad Ali was always stressing the importance of seeing himself victorious long before the actual fight.

Additionally, mental visualization is the secret to success for Olympic swimmer Michael Phelps, who is the most decorated Olympian in history.  Phelps says that his success stems from first visualizing himself winning each race before he steps foot in the pool.

In fact, Phelps claims he's been visualizing since he was seven years old, watching what he calls "his videotape" of the perfect swim in his mind each night before going to sleep to mentally map out his ideal swim for the next day.

How’s it going?

Set time aside to measure your progress towards your goal.  Be honest and realistic and be willing to change your direction if circumstances require it.  Be tenacious . . . find a way to push through. 

Finally, be willing to reach out for help or seek advice.  Consider speaking with a career coach in SOUTHWESTERN’S career center.   You might be surprised about the resources available to you.  Career Coaches can help you plot a path for a successful college experience and transition into your chosen career path.  

message through Linked-In.  Make sure you follow up and you keep in touch.

About the Author: Teri Grier is a part-time instructor at Southwestern Oregon Community College and a nationally recognized Professional Certified Coach through the International Coach Federation. She has over 15 years’ experience onboarding, training and managing teams. She is a graduate from Georgetown University's School of Continuing Studies where she received a graduate certificate in Leadership Coaching.  In addition to her coaching credentials, she has a Master’s in Public Administration and a BS in Communications from Northern Arizona University.

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Professional references are often an overlooked part of the job search process.  This is unfortunate, because prospective employers place a lot of weight on what your references say.  It is important that you spend as much effort selecting and developing your references as you do preparing your application packet.

  • What do employers look for from a reference?
  • Who might be a good reference? 
  • How do you approach potential references?
  • Do you contact your references for every job you apply for?
  • Should you ask your family, friends or work colleagues to be a reference?

These are common questions that job seekers ask about references.  Take a moment to review best practices for securing a great job reference and see how putting in a little extra time on this part of the job search could pay off exponentially.

 “Prospective employers really take into consideration what job references say about a candidate,” says Jeff Shane, executive vice president of Allison & Taylor, a reference and background checking firm. “You’re only going to say good things about yourself, and personal references are only going to offer positive remarks, but professional references are more detached and will be more candid, loose-lipped, and revealing.”

According to a CareerBuilder survey:

“Three in five employers (62 percent) said that when they contacted a reference listed on an application, the reference didn’t have good things to say about the candidate.”

“Sixty-nine percent of employers said they have changed their minds about a candidate after speaking with a reference, with 47 percent reporting they had a less favorable opinion and only 23 percent reporting that they had a more favorable opinion.”

You should start thinking about who would be a good professional reference right now!  Your references should not be an afterthought that you pull out of your phone contact list when you get to the end of an application. Don’t jeopardize a career opportunity by not having people ready to speak on your behalf.

Also, don’t assume that reference checks will be one of the last things a prospective employer does before they offer a position.  Some employers actually use reference checks to weed out candidates before they utilize valuable time in the interview process.

red check markWho are good references?

The best references are individuals who can speak about your strengths and how you add value to an organization.

You should have a list of former college instructors, direct supervisors or colleagues, board members or clients who can speak to your strengths, accomplishments, management style, work style, effectiveness, and character. 

Most employers ask for no more than four references.  Pam Venne, principal of The Venne Group, a Dallas career-management firm, advises job seekers to create a references pool. “When you’re asked for references, you can strategically choose the best individuals to people what you want highlighted for the opportunity,” she says. Choose the right person who can speak about both your soft skills, such as your ability to work in teams, communication and organizational skills and also how your experience lines up with what they are looking for.

Also, make sure your reference has a good reputation and will be considered a reputable reference by the potential employer.

red check markHow to Get Strong Recommendations?

This is an extremely important step.  People don’t want to be blindsided, especially when approached for a reference about someone they worked with in the past. 

Before you include their information, reaching out to potential references with a phone call, e-mail, meet with or send a note to get permission to use their name as a reference.  Check the person’s availability, in case they will be out of town and unavailable for an extended period of time.

Secondly, this is a great time to catch them up with what is happening in your professional life. Provide a copy of your current resume, your cover letter and also a copy of the job description.  Make sure your references can speak to your most recent roles and responsibilities.

Take this time to give them information about your current role, responsibilities and achievements.  Don’t forget to tell them about any continuing education and community service they may not know you are involved in.  This background information can help your references as they think about how they can best formulate answers to questions the potential employer may ask.

Finally, make sure you provide the name and title of the person who will be reaching out to your reference.   This only adds to the potential for a positive impression, when your reference is able to say, “I’ve been expecting your call.”

red check markKeep Your References Up To Date.

If you can, think about your references as a professional mentor who are invested in your success. Keep them informed of your educational and career progress.  If they are invested in you, they are more inclined to talk about your progress in a positive light.

Keep them up to date about each and every position you apply for and give out their contact information.

Make sure you have your references preferred contact information (phone and e-mail) as well as their current title, department and company name. Let them know when they might be contacted, especially if it is imminent, so they are prepared for your potential employer’s call or email.

red check markHave A Good Idea of What Your Reference Will Say.

Unless you have been in contact with and discussed the position, you really don’t know what your reference will say.  Make sure you talk to your reference and you have a good idea of what they will share about you. It is appropriate to ask the prospective reference if they feel comfortable providing input about your qualifications for this position. You need to know that they will give you a favorable recommendation.

Most importantly, share with them why you think they would be a good reference for the job you are applying for.

“One of the top required skillsets listed on the job description is strong organizational skills.  I think you would be a good reference because I organized the filing system in your office and you still use it.  This might be one great example.”

Anita Attridge, a New York career coach, suggests sending your reference an e-mail with a bullet point list of achievements he or she can mention when a hiring manager calls.

red check markBe Grateful

Having people invested in you and your professional development is something you should never take for granted.  Remember that time is a precious, and communicating with you and a prospective employer on your behalf takes time out of their already busy day.  It is important that you recognize this by following up after the interview process is over and let them know the final results and your next steps. 

Remember – “thank you” goes a long way!

Make time to send a thank you note to your references, as well as the organization you interviewed with, or at a minimum an e-mail following up.  If you secure the position, it might be nice to meet for lunch or after-hours and let them know how the transition is going. 

What is important, is that you maintain the relationship and don’t just call on them when you want something from them.Provide them with your contact information, put a new business card in your thank you note or send them a message through Linked-In.  Make sure you follow up and you keep in touch.

About the Author: Teri Grier is a part-time instructor at Southwestern Oregon Community College and a nationally recognized Professional Certified Coach through the International Coach Federation. She has over 15 years’ experience onboarding, training and managing teams. She is a graduate from Georgetown University's School of Continuing Studies where she received a graduate certificate in Leadership Coaching.  In addition to her coaching credentials, she has a Master’s in Public Administration and a BS in Communications from Northern Arizona University.